It is a promising ticketing system since it comes from the family of the popular help desk ticketing system plugin for WordPress websites – WSDesk. This open source help desk system is one of the best in the industry because of its excellent customization capabilities and the expert team behind this system. Open Source HelpDesk & Customer Support Ticketing System Open Source HelpDesk & Customer Support Ticketing System.In this article, let us discuss 8 open source help desk systems from which you can pick one for your customer support. You can choose one from the list which almost suits your needs and alter it to the way you really require it. Each help desk system offers different specifications and unique feature sets. There are so many open source help desk systems available in the market, both free and premium ones. What are the Options for the Best Open Source Help Desk Software? In such cases, the best option is to choose an open source help desk system and tweak it according to your requirements. It may be missing some features that you require, or it may be overpriced as it has a lot of features that you do not require at all.īuilding a complete tailor-made help desk system may not be a budget friendly option for your business, based on the size and scope of the business. If you choose one ready-to-use help desk system or plugin on your business website, there is a chance that it may not satisfy all your requirements. Why is an Open Source Help Desk System Required? Since open source systems are available to mold according to the business needs, it opens an opportunity for extreme customization from the scratch. A help desk system is a software or tool built with a purpose to serve the customers or end users with assistance, support, and knowledge transfer that is related to the products and services sold by a business.Īn open source help desk system’s source code can be tweaked according to the requirements of the customers to fit into their business environment. If you segregate this term into two parts, you will get a clear idea quickly. So what is an open source help desk system? Open Source Help Desk System
Hence, the main idea of choosing an open source software is the ease to customize it according to the business needs. Open source software is developed in a collaborative public manner and its source code will be released under a license in which the copyright holder provides the rights to use, change, or tweak it for any purpose.
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